Lobotomy's SMP Lobotomy's SMP
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Store Support

Need store help?

Use this page for missing packages, payment problems, wrong usernames, or refund requests. Keep your Tebex order ID nearby.

Before opening a ticket

Common order issues

Having trouble? Check out the explanations below, they might be helpful.

Package hasn't shown up

Join the server and wait a few minutes. Some packages only apply while you are online. If it is still missing, send a ticket below.

Payment did not go through

Check your email and spam folder for a Tebex receipt. No receipt usually means the payment is still processing or did not finish.

Refund requests

Refunds are reviewed case by case. Send your order ID and a short reason below.

Wrong username

Send us the username you entered and the correct one. We will check whether the purchase can be moved.

Still having trouble? Click the Discord icon for more assistance.

Submit a ticket

Tell us what happened

Add the details you have. Your order ID helps us match the purchase.

Store Order
Find it in your Tebex receipt or under "My Purchases" on the store.
Do not include passwords or full payment details.